Frequently Asked Questions

ORDER STATUS/TRACKING

Click MY ORDERS to track your order. Shipping information includes the tracking number for each package. Your order status information is also sent via email.

 


PAYMENT OPTIONS

We accept the following credits cards:


    • Discover
    • Mastercard
    • VISA

At this time, we are unable to accept gift certificates for online purchases.


SHIPPING METHODS

We offer shipping in the US, Hawaii, Alaska, and Puerto Rico. We do not ship to post office boxes. Occasionally, we need to send your order in multiple shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

Orders placed with in-stock items, Monday through Friday by 2:00pm ET, will be shipped the same business day.

    • Standard shipping is free
    • Two-day shipping is $30
    • Next-day shipping is $45
    • Additional shipping charges may apply when shipping to Hawaii, Alaska, and Puerto Rico.

CHANGING OR CANCELLING YOUR ORDER

Contact us immediately after placing your order and we’ll do everything we can to accommodate your request. Our automated processes fill orders quickly, so the time window for changes or cancellations is very short.


EXCHANGES

Exchanges are excepted within 30 days from the date you received your item. To exchange an item for size or damage contact us immediately to order a replacement. This way we can place an order to secure the item you want.

    • You will be billed for the replacement item and it will ship free of charge.
    • A return label was included with your original shipment. You can use this label to return your item. There will be a $10 delivery charge deducted from the value of your returned item.
    • As soon as we receive the returned item, we will issue a credit to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.

RETURNS

We hope you love your new clothes. However, if you're not satisfied for any reason, we will accept your return. Returned merchandise should be in the same condition as when it was received (not worn, washed, altered or dry-cleaned) and should include the return form, original packaging and tags.

    • Returns are accepted within 15 days from the date you received your item.
    • A return label was included with your original shipment. You can use this label to return your item. There will be a $10 delivery charge deducted from the value of your returned item.
    • As soon as we receive the returned item, we will issue a credit to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
    • Returns should be shipped back to CARLISLE, Attention: Returns Department, 1200 Independence Way, Westminster, MD, 21157.

    REFUNDS

    A credit will be issued to your original method of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.